Terms and Conditions

Your satisfaction and security are our utmost priority. One of the system we have to guarantee both of them is to safeguard the confidentiality of your sensitive data and your privacy.
SSL protection

All transactions are protected through SSL protocol (Secure Sockets Layer) with an encryption key, which is the most secure commercial solution currently on the market.

Therefore in the case of transactions by credit card, the details of your bank or your credit card details safe and are not used by third parties.

Privacy

Lamadiluce.it guarantees that any information provided for promotional purposes will be treated in accordance with D.LGS. 196/2003 of the Italian law.

Lamadiluce.it also declares that pursuant to D.LGS. 196/2003, user data supplied at the purchase order and/or at the compilation of the invoice are excluded from the consent as collected in accordance with the tax information required by the Italian law and the EU regulations and legislation and, in any case for the sole purpose of fulfilling the obligations of the purchase contract and/or for the acquisition of the necessary contractual information, always and exclusively activated on client’s request (Art. 24, Letters A and B, D. LGS. 196/2003).

Deletion of personal data

Personal data are collected for the sole purpose of registering the customer and activate the procedures for the execution of this contract and the necessary communications; these data are electronically processed in compliance with laws and can be produced only at the request of the judicial authority or other authority which has been authorized by law.

The client has the rights defined under Art. 7 of D.LGS. 196/2003, namely:

– to seek confirmation of the presence of their personal data at the headquarters of Abridge srl;

– to know their origin, logic and purpose of their treatment;

– to obtain updating, rectification, and integration;

– to request cancellation, transformation into anonymous form or block in the event of unlawful processing;

– to oppose their processing for legitimate reasons or if the data is used for sending advertising material, commercial information, market research, direct marketing and interactive marketing communications. The cancellation of their personal data is subject to sending a written communication sent by mail to the company headquarters. Holder to the collection of personal data is Abridge srl via Tiziano 5, 20145 Milano (MI) Italy.

ORDERS:

 

Availability of products

To check the availability of a product before you place an order just check the availability on our webshop. To ensure maximum availability of the products, Lamadiluce.it has an internal logistics with numerous products always available thanks to subsidized production agreements with our key suppliers in order to shorten the waiting time for the product is not available in the catalog.

In this way the Lamadiluce.it is able to quickly execute your order. Normally orders with products available are taken in processing the business day following the order. If the product has an arrival date indicated in the catalog the order will be processed as soon as the product arrives in stock. In any case, if necessary you can contact by email our staff to get more information.

In the case of orders including special processes or articles in limited number the portal will provide the necessary information enabling you to fulfill your request.

Some products in limited series or with complex manifacture can be offered in a mode defined pre-purchase order and activated by us. In this process, the handmade or limited product is available on sale only after collecting sufficient offers to launch the production. In these cases, our shop will offer the opportunity to pay a part of the expected price by way of reservation, then make the final payment for the booked product when this will be available.

Special orders

If you are registered, you will find in your profile the “Request for Quote” item that allows you to make non-routine requests for products or request quotes for large quantities or when you find yourselves in particular conditions.

Order

You can order from our catalog in 5 easy steps:

 

1. Put the items in the basket

2. In the Cart box press the button “Checkout”

3. Login or Register

4. Choose shipping address and payment method

5. Confirm your information and close the order

 

Security Note: Your data is protected by the SSL protocol (Secure Sockets Layer) with encryption key, the most secure commercial solution currently available.

 

The order placement is a request to buy made to Lamadiluce, concerning products in the shopping cart to the conditions set at the time of order confirmation. After receiving the order, our staff send an email confirmation for the received order.

From your profile, you have the ability to save or print data regarding your order and view the history of your orders and the state processing of orders themselves.

Processing the order

Once your order is received, we verify that all material is available, whereupon dispatch is processed on the next business day, in the case of payment with PayPal or Credit Card.

Shipment

After entering your order you will receive an update with the details of the order including shipping costs.

All shipping charges indicated on our site are already inclusive of Italian taxes. Customs duties in the event of shipping outside EU are not included.

Normally for shipments to Lamadiluce.it relies on Spedire.com service for domestic or European shipments and international shipments.

If necessary, you will be contacted by our staff and will receive a further email with the updated expenses and a summary with the total of your order.

More information about shipping costs are displayed during your order confirmation and in the summary in your profile.

 

You will receive by Lamadiluce.it an email with the tracking number which will allow you to directly track your shipment.

Our couriers

normally deliver your parcels in 24-48 hours, depending on the delivery area.

The couriers do not deliver on Saturdays and Sundays.

Our shipments are insured and tracked to ensure maximum safety and punctuality.

The shipping costs include the management and packing charges and postal charges.

The operating costs are included, while transport costs vary depending on weight and total shipment volume.

We advise you to group your items in a single order.